Contract, payment & shipping

Delivery and shipping costs


Germany EU countries Non EU countries
Standard DHL Germany EUR 6.00 not available not available
Express DHL Deutschland EUR 20.00 not available not available
Standard DHL EU not available EUR 15.00 not available
Express DHL EU not available EUR 30.00 not available
Express DHL worldwide not available not available EUR 40.00

COMPLETION OF CONTRACT

  1. By clicking the button 'In cart' you can select products from our range in the so-called shopping cart. Subsequently you are requested to enter your data. Obligatory entries are marked with *. By clicking the button 'To checkout' you enter into a legal contract to purchase the items in the shopping cart. Prior to sending the order you may change, view or delete the data at any time. The order can, however, only be placed and sent by clicking the corresponding buttons to accept the terms and conditions for sale and delivery by the Bayer 04 Leverkusen mail order company. By doing so, you include them in your order.

  2. Subsequently, you receive an automatic acknowledgement of receipt by E-mail. This contains the specifics of your order. You may, of course, print this. The automatic acknowledgement of receipt merely documents that an order has been placed. By no means does is represent an acceptance of the offer! The contract does not exist until the goods are sent.

  3. We save your data. Should you require these in printed form, please get in contact with us by E-mail/fax/telephone. We will send you a copy of the order data. As a registered customer, the possibility of viewing your order under the button 'My account' is always at your disposal. As an unregistered customer, you may attain data about the status of your order by calling 01805/040404 (14 cent/min for a German land-line, mobile calls at max. 42 cent/min).

ADDITIONAL INFORMATION ON SHIPPING

Cash on delivery transactions, which are only possible using the Standard DHL Germany method in the online shop, are subject to an additional COD charge of EUR 4.00 to EUR 10.00 plus EUR 2.00 postage (subject to alteration) payable to the delivery agent.

Purchases over EUR 50 are delivered free of charge (only applies within Germany using Standard DHL Germany delivery)

INDIVIDUAL DELIVERY OPTIONS

Orders using the Standard DHL Germany tariff are delivered within 1-3 working days (3-5 days to neighbouring european countries or within the U.S.). If you need your order to arrive within 24 hours you can place an express delivery order for an additional EUR 20.00 (EUR 40.00 overseas). Orders placed before 11:00 a.m. from Monday to Friday will be delivered by DHL Express the following day (Tuesday to Saturday). Express orders received after 11:00 a.m. will be delivered on the following Tuesday.

Your order is subject to product availability and confirmation of your order!

CARBON-NEUTRAL SHIPPING - GOGREEN

We participate in the GoGreen service offered by our logistics partner DHL.Your order, both in Germany and abroad, is completed in a carbon-neutral manner. For further information click here.

VIEW ORDER STATUS

We will provide email confirmation of your order. This confirmation contains an order number, which you can use to track the status of your order online at any time.

RETURNS

Please use the returns form enclosed with your order. There is no charge for this service!

FLEXIBLE AND SECURE PAYMENT

The following secure and easy payment methods are available:

  • Direct debit
  • Credit card (VISA, Mastercard)
  • Cash on delivery
  • Paypal

We use state-of-the-art encryption methods to prevent third-party access to your data and ensure your order is as secure as possible.

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